FAQS

 

If you have any questions about our website or our services you will probably find the answers here. If you can not find the information you are looking for, please go to the Contact us section and send us an email.

Please click on a question in order to see the answer.
 


OUR LETTERS


Yes, you can request up to 4 letters in a single order.


Of course not. Unlike other websites, www.flysantaclaus.com has 5 different models for letters so a different letter can be sent to each child. In addition, you have a paragraph in each letter in which to add your personal message to the child. This will be added to the letter as a postscript.



ORDERS


We recommend that orders are placed before 10th December. You can place an order up to the 19th December but only using the urgent postal option in order to guarantee that it will arrive before Christmas Day. Under no circumstances can we accept orders after 19th December.


You will be able to see the final text before completing the order. Please check carefully to make sure that it does not contain any typing errors. Once the order is completed it is not possible to change the letter because it is immediately passed through to production.


Since we send the letters through the standard postal service we do not have a number that we can use to follow the progress of the order, so unfortunately we are not able to respond to requests to find out the postal status of an order. We can only say on what day the letter was sent. We will do everything we can to ensure that your order arrives as quickly as possible.


No. We are sorry but there is no telephone ordering service.



DELIVERY


In order to be sure that letters arrive before Christmas Day, all orders should be made before 10th December if the delivery method is standard postage or before 15th December if the delivery method is urgent postage. All orders are sent out during the month of December (apart from urgent letters that are sent out immediately) and from the moment the order is processed it normally takes up to 12 days for you to receive the letter.


Yes. We send letters worldwide.


Our entire system has been designed so as to avoid this problem and we have the human and financial resources necessary to guarantee that delivery is on time. However, there are always exceptions and there can be problems with sending things through the post. The Christmas period is particularly slow for the postal service given the greater volume of deliveries during this period. If the letter does arrive late we guarantee to give you your money back.



PAYMENTS


You can use most of the normal credit and debit cards through Paypal: Visa, MasterCard, and Visa Electron. In addition, if you prefer, you can use your bank account to make a payment through an online transfer.


PayPal is the most commonly used and well known payment method. The following information is taken from the PayPal website: About PayPalPayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. By using the PayPal system, you can be confident that your order for a Santa letter is secure. More information: http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/security-outside



GUARANTEE


We offer a 20 day returns policy. If for any reason you are not satisfied with any of our products or services simply let us know. Just return the letter within 20 days from the date it was sent, and we will refund your payment immediately. No questions asked.



PERSONAL DATA


Please read our privacy policy.



OTHERS


Please see the Contact us section and send us your question. We have a 24 hour a day support service