FAQS

 

If you have any questions about our website or our services you will probably find the answers here. If you can not find the information you are looking for, please go to the Contact us section and send us an email.

Please click on a question in order to see the answer.
 


ABOUT OUR LETTERS


You can order as many letters as you want. The method is the same for all orders. You should personalize your letter from Santa Claus and follow the steps indicated to place the order. Order as many as you want!


Of course not! Unlike other websites, at lettersantaclaus.com each child will receive a different letter as long as you choose different models. We have more than 8 different designs to choose from. Plus, every letter has a personalized paragraph, which makes each one special.



ORDERS


We accept orders until December 19, but we recommend that you order the letters by December 10 so that they arrive before Christmas. If you order the letter after this date, we recommend that you choose priority mail since this is the time of year when the Post Office is dealing with thousands of letters and shipments and we cannot guarantee that you will receive your letter before Christmas Day. We do not accept orders after December 19.


Thanks to our method, you can see the letter before placing the order so you can change any error it might contain. Once you have confirmed the order, no changes will be permitted since it is sent directly to the production team.


We send the letters by ordinary mail, so we do not have a tracking number where you can see your order’s whereabouts. What we can assure you is that your letter was dispatched at the post office. At our company, we do everything possible to ensure that Santa Claus’s reindeer are quick and leave the letters at all the homes.


We regret to inform you that orders may only be placed via our website. However, we do have a telephone number which you can find in our contact information in case any incident arises.



DELIVERY


We send all orders by December 10 to make sure that they arrive before Christmas day. If you order after this date, you should request priority mail to make sure that it arrives on time. However, ALL letters are sent during the month of December except for urgent ones, which are dispatched immediately. Up to 12 days can elapse from when we process the order until it reaches your home due to the workload of the Post Office and shipping companies at this time of year.


Yes, at lettersantaclaus.com we send letters all over the world.


Our system is ready and expressly designed so that all orders arrive by Christmas, since we have the human and organizational resources to send them on time. On an exceptional basis, there may be a mishap in the mailing at the post office, but this is beyond our control. At Christmas, the amount of ordinary mail increases, and this can happen. However, if it does we guarantee reimbursement.



PAYMENTS


On our platform you can use either credit or debit cards and PayPal, including Visa, MasterCard, and Visa Electron. If you prefer to pay via bank transfer, you can use this method, too.


We have chosen PayPal because it is one of the most secure platforms on the Internet and the one used the most today. Furthermore, the PayPal platform allows you to use all kinds of cards, including Visa, MasterCard, and Visa Electron. If you prefer to pay via bank transfer, you can use this method, too. You should know that it is not necessary to have a PayPal account to pay via this gateway; instead, the payment is made via a payment gateway with your debit or credit card. However, you can join PayPal at the end of the process.



GUARANTEE


We offer our clients a reimbursement guarantee which you can check in the corresponding section.



PERSONAL DATA


You can see the way this information will be used in the privacy policy on our website.



OTHERS


You can visit our Contact section and send us your question. Our 24-hour online service will get in touch with you to answer it.