Terms & Conditions

These conditions regulate the website www.lettersantaclaus.com, which SOLNET TELECOM SL (henceforth SOLNET or www.lettersantaclaus.com) makes available to users.

Use of this website entails acceptance of the terms and conditions of use outlined here.

SOLNET reserves the right to change the conditions of use of this website whenever it deems appropriate, as well as the right to suspend, interrupt, or cease operations of this website whenever it so chooses.

1/ Orders and Shipments

You may only place orders on our website if you are 18 YEARS OLD OR OLDER, in accordance with Spanish laws on ecommerce and Internet commerce.

We send letters all over the world.

We strongly advise against placing orders after December 17 if you live in the EC (European Community).

If you live outside the EC, do not place orders after December 10. You can only order after that date, until December 17, but for a greater guarantee that the letter will arrive before Christmas you should choose priority mail.

2/ Our letters

You can see the specific characteristics of the letters that will be sent here.

3/ Prices

All the prices of orders include 21% sales tax and shipping costs via ordinary mail.

One euro from the proceeds from each card purchased via this website will be earmarked to projects that the charity Aldeas Infantiles SOS carries out in Spain and all over the world.

4/ Payments and PayPal

The website www.cartadepapanoel.es has chosen to use PayPal, the most widespread and secure payment platform on the Internet. With PayPal you can use the majority of the leading credit and debit cards, including Visa, MasterCard, Visa Electron, and others.

Or, if you prefer, you can use your bank account to pay via online transfer.

Important note: You do not need to be a PayPal customer to pay via this payment gateway; instead, the payment with your debit or credit card is processed just like in the payment gateway of any other bank. At the end of the payment process, you have the option of joining PayPal.

For more information, click here.

5/ Returns and Guarantee

The website www.cartadepapanoel.es guarantees its products with a 20-day warrantee. If you are not pleased with our products or services for any reason, simply let us know.

You can return the merchandise received in its original envelope within 20 days after the shipping date as long as it has undergone no damage, changes, or alterations.

 

The first thing you should do is contact us, and we will send you a Return Merchandise Authorization (RMA) as well as instructions for the return.

 

No returns will be accepted without an RMA number. The RMA number must be visible on the front of the envelope we receive. After we receive it, SOLNET will either resend the product or reimburse the money.